It goes against our guidelines to offer incentives for reviews. I do not recommend ordering anything from their site, idk what happened but it is a mess. The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. So thank you Jacquemus!!! Worldwide Shipping. My order arrived in no time and im super happy! You are very welcome to get in touch for size and styling advice or with any further questions on your order. Continuez, vous etes parfait.Tres belle journee. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. Two weeks went by and I never even received a tracking email. All rights reserved. What should i do. Outstanding Customer Service! I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. Anyone can write a Trustpilot review. Sign out of Your Account on the Amazon Website. 2023 Trustpilot A/S. Due to this poor customer service, I will not be making any future purchases from this company and will recommend my friends to do the same. Thoroughly of-the-moment and full of personality, Jacquemus (a nod to the designer's mother's maiden name) approaches modernist French womenswear with an eye for deconstruction and an optimistic spirit. Kendall's Edit; . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When it was delivered I wasnt home. ;). Revoke a Website or App's Access to your Login with Amazon Information. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Companies can ask for reviews via automatic invitations. I received my parcel late and it then ruined a gift to someone. Much better of you used dhl not ups. They sent my address wrong to UPS, told me it was my fault! They where very helpful great experience with them. Do you need help? It makes sense why someone returned it after removed tag of the item. I loved the bag, it's great, and super fast delivery, thank you. Sizing is great, the quality is superb and I will certainly reorder from the website. Thank you note, stickers, and the dust bag were a welcome surprise! For spring 2022, he played with the shapes of scuba gear, cutting and winding unitards and. I received mine within 2 days of ordering and I live in Canada! I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. It has a red undertone, it looks like its been discolored by the sun. Coinbase customer support number is online now. Fabulous Quality and Design! Bought it for my daughters 30th birthday. Everything was amazing. Press J to jump to the feed. It goes against our guidelines to offer incentives for reviews. Position: Remote Customer Support. My experience was amazing! Hey, I was wondering if anyone has had any luck contacting Jacquemus customer service. Overnight shipping is available for $20. Two weeks went by and I never even received a tracking email. Customer Care; Track an Order; Create a Return; FAQs . It was left on my porch in the pouring rain for two days. Fabulous Quality and Design! Its disappointing what a mess this company has become, not a good look. You must have JavaScript enabled in your browser to utilize the functionality of this website. I love JACQUEMUS! I ordered the wrong size and had to return the item. However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. Beautiful design.Thank you so much for adding beauty in our lives and this world. I love my experience so far and definitely will buy more. I am always extremely pleased with all the items I have ordered. There wasnt add a box for the purse. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. Quality is great! Date of experience: 19 January 2023 MO The item was shipped very quickly to the Netherlands . Those fees can only be paid in cash. I am still waiting for the product and I have not received any email when they will send to me . Reddit and its partners use cookies and similar technologies to provide you with a better experience. Shop the latest collection of JACQUEMUS clothing and accessories at FWRD with free 2-3 day shipping and returns, 30 day price match guarantee. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. My experience was amazing! It is not easy to find what I'm looking for and to sort them by price, etc.. Well I ordered the Le porte trapezu wallet. Incredible quality, lots of compliments. In addition, the fact of sending us a little booklet I find it super cool. Our native-speaking Customer Care team is available 24/7 to support you. I cannot track my order and furthermore they delay it more than it should alwayss. The packaging, payment, etc. I cannot track my order and furthermore they delay it more than it should alwayss. This is unacceptable. And of course, the items were beautiful when they arrived. Anyone can write a Trustpilot review. Training hours:8 hour shift btw 8am -6pm in your local time zone, no PTO allowed. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Manage Your Backup Payment Methods. Thank you Jacquemus for delivering a beautiful product and a beautiful ordering experience. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I already wrote email to customer care center but hadnt receive reply yet. We offer free 2 day shipping on all US orders. I love my bag! I cant even use it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. In addition, the fact of sending us a little booklet I find it super cool. Everything was amazing. Extremely bad - I ordered some things online and never received confirmation email - I had ti call them 5days (5-business-days) later just to get the information that my shipment is being prepared 3 days after that my order was cancelled and rest assured that id you are trying ti shop anything that is discounted you will not receive it cause they dont have it, the discount is inly to make the brand feel better I guess I will never, ever shop anything from this brand. Quality is great! Outstanding Customer Service! You can also place your order with our team on the phone. Hope i could get an answer as soon as possible. Companies can ask for reviews via automatic invitations. But obviously they have some customer service issues at the moment. Coinbase customer support number is online now. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . When it was delivered I wasnt home. The packaging, payment, etc. Jacquemus customer service . Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. Shop and view the latest Womenswear, Menswear, Shoes and Accessories Collections from the official JACQUEMUS website. It was left on my porch in the pouring rain for two days. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. Product shipped out in a timely manner and arrived well packaged. Read about their experiences and share your own! Will definitely order again! Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Privacy Policy Because of this I wouldnt order again.. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The website is very userfriendly, I found everything great. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Pretty things in your Shop Jacquemus is great!!! - 10 Hour availability per week. Companies can ask for reviews via automatic invitations. Received the order but the box looks like its thrown somewhere. Ordered a bag and returned it. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. 1,977 people have already reviewed JACQUEMUS. . The pants were the perfect color, fit well and well made! The attention of detail with my order was exceptional. Because of this I wouldnt order again.. Suggested companies are based on peoples browsing tendencies. From the package to the product. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. was ok but the delivery with UPS was HORRIBLE. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Contact them on WhatsApp, they always answer. Coinbase customer service number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Also the condition of the leather was really bad. Training: 11 weeks, Monday-Friday. I love that it was delivered to me super fast! Verification can help ensure real people write reviews about real companies. $25 - $35 per hour | Online/Remote Position | Flexible. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. then delayed it even more by not contacting UPS quick enough. After ordering I received a confirmation email and the site states there would be delays. The order arrived on time and every item came very well packed. The return process was perfect and easy! They also gave me. I ordered the Grand Bambino bag. 2023 Trustpilot, Inc. All rights reserved. . They basically lied and said that they tried to call me to let me know the bag was out of stock but I didn't answer. They are so dope and very light so dont pull on the ear lobes. Easy to arrange refunds etc. Ive ordered a top from the site last year and had 0 issues. My order arrived in no time and im super happy! Free shipping on full-price orders over $100 USD and other orders over $300 USD. Find out how we combat fake reviews. Received the order but the box looks like its thrown somewhere. Beautiful experience! It was left on my porch in the pouring rain for two days. Got this a gift for my wife, she fell in love with it! and the service is great and shipping is fast! was ok but the delivery with UPS was HORRIBLE. Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. When I tried to find the support form it appeared, that your site doesn't work properly. + Additional pay incentives as well as monthly . Anyone can write a Trustpilot review. Verification can help ensure real people write reviews about real companies. I will never ever buy anything from them again. Therefore it looks old or used. I am very happy with my purchase! Help us Improve. Thank you for the fast delivery. If you are not getting responses or your item hasnt shipped after a long period of time, call them. I loooooooooved the bag its so pretty in real life.Im so lucky that I finely got what I want and I was looking thru your brand online I found some bags In Neiman marcus, but unfortunately they deliver a preorder and I receive it on August!!! The refund was almost instant, but I originally placed via paypal. The order arrived on time and every item came very well packed. It wont even fit a card in there. Here are 8 tips for writing great reviews. Buy Jacquemus bags and get Free Shipping & Returns in USA. The quality of Le Grand Bambino bag is amazing. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. The packaging, payment, etc. + Advancement opportunities - 80% of our frontline leaders have been promoted from within. I love your website design, I love your brand. Simon talked about it and said they had big problems in may June but I think its resolving. or fill in the form below. Thank you very much.I especially loved the packaging- as always :). I purchased a bag (Le Chiquito Moyen) recently from the website and it came with huge creases so i was looking for a refund or exchange but ive sent both an email and the contact form, neither to which they have responded to. Here are 8 tips for writing great reviews. I know its a very long time.Im so happy with my purchase thru the original website.Best of luck for all the workers in this lovely brand.Thaaaaaank yooooou!Regrets,Shaikha From Qatar. He can take a holiday, like my boss goes five times a year wherever and if there is a problem while he is away I have to make it right, and not blame him. Thank you! I love your collections every year. Free shipping on full-price orders over $100 USD and other orders over $300 USD. After 60 days, we will attempt to assist with repairs and/or obtaining . The quality of Le Grand Bambino bag is amazing. Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. It goes against our guidelines to offer incentives for reviews. designers to increase customer base. We will get back to you within 24 hours. Here are 8 tips for writing great reviews. I love my bag! Will definitely order again! And then I received my scarf .. wonderful. Press question mark to learn the rest of the keyboard shortcuts. The delivery was made very quickly and arrived in very good condition. But except that, everything was very good. Got this a gift for my wife, she fell in love with it! I could find the contact number only from the cached page found in Google. We use dedicated people and clever technology to safeguard our platform. I would have expected more for that money. By the time I got home it wasnt there. I am still waiting for the product and I have not received any email when they will send to me . Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . The delivery was made very quickly and arrived in very good condition. Thank you for the fast delivery. I ordered the Grand Bambino bag. Customer Service; Wish List; Call Us +1 877 678 9627. customercare@net-a-porter.com. I truly think this is human error and it will get better. The return process was perfect and easy! The quality of Le Grand Bambino bag is amazing. The pants were the perfect color, fit well and well made! And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. Do you need help? I am very happy with my purchase! Verification can help ensure real people write reviews about real companies. We use dedicated people and clever technology to safeguard our platform. Here are 8 tips for writing great reviews. Fabulous Quality and Design! You can also place your order with our team on the phone. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. I love jacquemus and its style and the quality is on top! 2023 Trustpilot, Inc. All rights reserved. I shouldnt have to call France. English. - Reliable internet access for 4-hour periods of time. Quality is great! Very clear navigation and easy check out experience. I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! It was my first time buying here online, and it won't be the last.I ordered from Spain and the shipment was so fast.The product arrived in perfect conditions.Love everything about this brand, 100% would recommend! Entry level. The website is very userfriendly, I found everything great. You dont have to buy many Designer things to know that luxury products are sent in box. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I am very happy with my purchase! Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. They have no phone to US because they are French based and not that big enough yet, they have no store in the us or whatever. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. 1,501 people have already reviewed JACQUEMUS. Outstanding Customer Service! With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . I cannot track my order and furthermore they delay it more than it should alwayss. To find out more and learn how to opt out, please visit our Shoulder-baring dresses, strappy sandals and accessories are designed to whisk you off to the south of France. Product well represented in PDP (would be nice to get a closer shot of the material). . A member of our support staff will respond as soon as possible. Suggested companies are based on peoples browsing tendencies. Love you. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. To help us resolve this quickly for you, please provide us with the following photos as attachments: photos of the item received the product tag the size tag Description. A real shame because you spend a lot of money on this premium brand. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon What we offer: + Competitive hourly rate of $16/hour. Incredible quality, lots of compliments. Pretty things in your Shop Jacquemus is great!!! Location: Remote live chat job, work online anyw in the world (United States preferred). Beautiful experience! 1-888-550-9675. We also ensure all reviews are published without moderation. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. I love my bag! I think they assume people wont call and they will just keep your money. Bright primary and pastel colors and inventive geometric cuts feature in the label's signature asymmetric crop tops, oversized trousers and overcoats, colorblocked knits, and futuristically shaped dresses. I would prefer of having the option to select a cheaper option and wouldnt mind waiting a bit longer to get it. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. The quality of Le Grand Bambino bag is amazing. At the age of 19, in 2009, he started his own brand after his mother's death and named it . Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Will definitely order again! I am disappointed with my purchase as it did not come with a dust bag or any branded packaging. Privacy Policy. And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging.
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