Take care of your ride so it can take care of you. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Circuit breakers are usually on the outside of the scooter. Codes often have simple solutions and we are here to assist. The motor does make some noise when first accelerating but goes away. I've had mine for almost two weeks now, and have not experienced these issues. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. . If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. I kicked off the odometer began registering speed. As an Amazon Associate I earn from qualifying purchases. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! There are many possible reasons why your Gotrax hoverboard is not balancing. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. It was the front wheel so more difficult, cost 40 for replacement. Back fender completely broken off, bottom screw plate snapped. 21E, 22E, 25E, and 30E - Replace console to fix error code. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. It's a 36V 6 Ah battery that offers higher performance. %PDF-1.4 % Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! The GMAX is one of our most powerful electric scooters to date. Find your product below and click the link to be directed to the specific information for troubleshooting. You will see the LED lights start to flash. Powered up the scooter. Thus can not charge scooter. So, 3 hours for 4 bars = 45 mins of charging time per bar. Weight: 17 pounds. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Include an image for extra impact. Easy Fix but time consuming. Missing tire extension - poor quality control. Here is a link to find the manual for your Gotrax hoverboard. Thank you GoTRAX for fixing my 7 year olds birthday gift! Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Roller Blades/Bikes. Pressing on button does not illuminate the display nor does the throttle have power. If your charger does not turn green when you plug it in, your problem may lie in your charger. Looking For The Best Lock For An Electric Scooter? So far I've got about 60 miles on it. Turn the key or power switch on and engage the throttle all of the way. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. But when I press the throttle, nothing happens. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. For example, only standing with one foot on your hoverboard can cause some models to beep. 0000002509 00000 n Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). If the wheel spins only when the battery charger is plugged into the scooter then the . Search General questions or product specific choose what you're looking for from our awesome drop down menu. Entice customers to sign up for your mailing list with discounts or exclusive offers. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. I tried these fixes and the problem got solved. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. Has seemingly chose to simply respond but not take action (i.e. So in short. This was fixed with the company sending a replacement tire. Has refused refunds. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Check Out Our Guide! Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. Between our 4 scooters, we have many minor quality issues and a few major manufacturing issues. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0000006275 00000 n If the scooter has indicator lights and they only turn on when the battery charger is plugged in that also indicates a defective battery pack. The BBB's grade of "F" still . GoTrax - GMAX Electric Scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. If still showing error code, contact Customer Support for assistance. You may want to check your fuse box to see if any fuses are blown. This is an internal issue and the bike should be sent back for repair. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) On that same hill last week I got about 16 top speed. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Did you find it helpful? Include an image for extra impact. Set the line out of the way once disconnected. You feel the scooter lose power and your inertia throws you forward. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. GOTRAX sent me a battery and a replacement handle bar. The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. There are many possible reasons why your Gotrax hoverboard is not balancing. In removed the old handle bar and battery and installed new one. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Can you please tell us how we can improve this article? In all cases the company has been slow to respond. - Easy fix. Watch out world! Make sure the petals are level with each other and on a flat surface. Since battery indicator has 4 bars, easy to do the math. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. If it's not been used for a while, it might need charging. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I have updated my review from 1 star to 3, and will update again . 20 MPH Max speed and durable 10 . The problem with your Gotrax scooter may be a loose connection or a dirty charging port. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. This is the best method to factory reset GOTRAX GXL V2. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). Beeping can also indicate uneven pressure on the hoverboard sensors. Using caution, grab the top of the battery and begin to lift it out of the tiller. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. 0000000016 00000 n If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Range: 4 miles (est) Max. The difference is, these are much more fun! Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. If the scooter is off but still takes off, this means that the control box is damaged. rider weight: 154 Lbs. 3. Troubleshoot common issues with your gotrax hoverboard with our handy guide. It will display all specifications more visibly. When it comes to hoverboards, the magic fix-all is called recalibration. Then plug your charger cable into both ends and leave it overnight. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. *You may need to perform a recalibration up to three times to fix your issue. 0000013506 00000 n PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. I have had it for over a month now and have had zero problems with it. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - We'll go through each electric scooter and the error codes that occur. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. To determine whether either of these is true, unplug all of your devices from power and try charging them again. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! - Very dangerous as you can be cruising along and the motor completely shuts off. Scary at first. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Problem is from inside the tire assembly. How do you check the odometer on the GXL V2? Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. New comments cannot be posted and votes cannot be cast. It goes fast and I can go up big hills . Test The Battery Pack On A Scooter That Runs. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Motor stutters with rapid jerking and wont go.. possible motor failure. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Is a fire hazard. These are as follows. E07 - Replace Motor or Motor Wheel Assembly. When you connect the charger to the hoverboard it will turn red to let you know it is charging. First, plug in your charger and make sure that it works before continuing. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. . 0000005863 00000 n Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. In this video we take a look inside a GoTrax G2 Scooter. Returned the v2 and are now trying a m360 instead /crosses fingers. This issue is new and is being looked at now.. When you plug your charger into the wall, the indicator light will turn green. In this video we take a look inside a GoTrax G2 Scooter. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Save my name, email, and website in this browser for the next time I comment. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Now i have error code 30! If your Gotrax scooter wont turn on and your battery is fully charged, check that your power board isnt damaged. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. For further repair and troubleshooting help please visit our repair help area. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Gotrax recommends 3-4 hours for charging time. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. This scooter is giving a E3 Error code and the manual simply states to replace the console. Make sure the petals are level with each other and on a flat surface. I absolutely love this scooter. Find low everyday prices and buy online for delivery or in-store pick-up. 0000017087 00000 n Take care of your ride so it can take care of you. . Home. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. 0000000696 00000 n Will this problem come back? Max speed: 7.5 MPH. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Also if there is a critical mass here, we may be able to have the company fix their problems. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Further, the locking pin is completely . *You may need to perform a recalibration up to three times to fix your issue. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. What if the part I ordered did not solve the problem? This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. How to restore default settings on GOTRAX GXL V2. These models of e-bike only feature an LED Display. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Please Note, some electric scooters share error codes. New Safe Step Technology - Both feet must be placed on the . Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. You can recalibrate your Gotrax hoverboard by following the instructions above. Of course, with any new or growing technology there are often hiccups along the way. will respond to the email but the response itself is not helpful). Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . These codes will pop up over your console's display when there are issues within your electric scooter. Beeping can also indicate uneven pressure on the hoverboard sensors. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. No. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Mobility Scooter Battery Losing Power Uphill Fixed, How To Fix Hoverboard Battery Not Charging, Mobility Scooter Beeping And Not Moving-An Ultimate Guide, Function of the Bold Button on Cuisinart Coffee Maker-Know Everything, Can You Plug A Coffee Maker Into A Power Strip-Answered, What Happens If You Put Milk In A Coffee Maker-Truth Revealed, New AC Compressor not Turning ON- Super Quick Fixes, Should AC Drip Water Outside? Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. The console on the scooter displays speed in MPH, battery life, and headlight. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me. Of course, with any new or growing technology there are often hiccups along the way. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Learn more about your GOTRAX from full overviews and specs to troubleshooting. I had my second issue within 17 business days of receiving the scooter. They cannot show error codes. Check Out Our Guide! Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. I err on the conservative side, and would rather "under charge". Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. When you plug your charger into the wall, the indicator light will turn green. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Check the fuse or circuit breaker. Store the screws and hook in a safe location for later use. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. 0000047449 00000 n We'll go through each electric scooter and the error codes that occur. Mine out of the box has this metal grinding sound coming from the back. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. If all of them work normally, then you need a new charger. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). I had my second issue within 17 business days of receiving the scooter. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. We appreciate you customer service and willingness to do the right thing! Even if just pressing for a second - Kind of scary actually. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Down a hill I got up to 19 mph on the speedometer. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If the scooter works after disconnecting the brake switch then the brake switch is defective. There is no doubt that hoverboards are a popular and fun way to get around. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Easy fix but annoying. error: These codes will pop up over your console's display when there are issues within your electric scooter. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Has been extremely slow to respond with replacement parts. 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