Therefore, we are committed to treating all applicants fairly and equally. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. There is tons of support when needed and the training/onboarding process is great. Title(s) held: My official title was "specialist." At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Join to apply for the US-Technical Specialist role at Apple You may also apply directly on company website . Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Ability to work independently: Independent work is a necessary skill for technicians to have. Furthermore, both Apple exams are fully representative of the depth and breadth of skills needed for success. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. Click here to see the total pay, recent salaries shared and more! We also use third-party cookies that help us analyze and understand how you use this website. These cookies ensure basic functionalities and security features of the website, anonymously. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. The entire store team benefits from your commitment to providing the best care for customers. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. Find available Technical Support and Customer Support roles Learn about Apple Support Advisors Apple Store Support Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Learn more about the E-Verify program (Opens in a new window) . The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. Apple Inc. All rights reserved. Average Apple Technical Specialist hourly pay in the United States is approximately $17.06, which is 30% below the national average. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. (iOS 16.4 Beta 2), New iPhone 15 Leaks & Rumors (New Design, Colors, Features & More), AirPods, HomePod, and Apple Music in 2023 ft. @DavidLewisTech, Privacy / DMCA contact / Affiliate and FTC Disclosure. When you earn an Apple certification, you must adhere to the Apple Identity Guidelines, which describe how you may use Apple logos and digital badges. After you become an Apple Certified Trainer, you may deliver courses at Apple Authorized Training Center for Education locations. It lasted 10 days and was always closely monitored by a manager and a store lead employee. It was a month before any of us would be on the sales floor alone. I agree to the Privacy Policy & Terms and Conditions. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Users are now able to demonstrate their abilities with two new courses and exams to earn certification from Apple in Apple Device Support, and Apple Deployment and Management. Apples new IT training series begins with the Apple Device Support course, which includes articles and guided exercises. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . The program will work with underprivileged youth from IT/Science and Computer Programming backgrounds to help them get employed in either traditional software development (enterprise and/or mobile) or data science. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. At Apple, base pay is one part of our total compensation package and is determined within a range. 325 reviews from Apple employees about working as a Technical Specialist at Apple. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Once the product was purchased it was our obligation to the consumer to have an amazing "out of box" grand gesture, offering free personal training, and an immediate hands-on learning experience. Apples new IT training series begins with the Apple Device Support course. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. By helping Apple maintain strong relationships with customers, you are instrumental to our success. To view your favorites, sign in with your Apple ID. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Because to create products that serve everyone, we believe in including everyone. This was right before the iCloud and wireless backup days, and the message was not within the voicemail server we tried this solution first. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Add to Favourites IN-Technical Specialist. Save someone's day. click here to select a store and view pay information. Apple is working on a redesigned version of the larger-screened iMac that could bring back the "iMac Pro" name. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. Youll need to be flexible with your schedule. Come eager to listen and learn from your team, your mentors and your customers. Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. And be amazed by what it does for yours. Both full-time and part-time jobs are available. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. As part of that process, were rolling out Mac as a choice for our employees. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. We deliver a full range of Apple courses, including support and repair training for Apple devices. And after you've passed an exam, display your verified digital badge on any professional networking site. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Copyright 2023 Apple Inc. All rights reserved. All our courses are practical, hands-on, and led by trusted Apple experts.
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