What happens to my money when I buy a ticket? Many of us haven't booked on line since COVID started, The site is worse than I remember. Everybody else looks like a paedo. Website doesn't work. What can I do if my tickets are lost, damaged or stolen? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. What a disgrace!! We may consider other Emergency Circumstances at our discretion. Where documents can be replaced in advance of theBookingor on the day. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ticketek Marketplace (marketplace.ticketek.com.au). They rapidly charged my credit card, then didn't provide the tickets. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Please also read the General Conditions of Refund. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Safe, Fast and Verified Companies can ask for reviews via automatic invitations. Attend participate in, take part in, use, or be present at. Privacy (data erasure request) Requesting a Refund. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Youmade an unsuccessful request for annual leave for the date of theBooking. As it got closer to Christmas I started to worry, as they were to be presents. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Do I need any special hardware or software for print at home tickets? The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. If there is a financial failure of any Transport provider. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Finally got an answer from them when I contacted fair trading to help. They haven't responded to my emails! Cannot add tickets to wallet. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Where a Ticket is offered for sale, sold or How did this happen? A copy of a notice from the examination body, school, college, university confirming the change of date. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. To read more about Covid-19 please visit our dedicated page here. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I can not believe in this day and age HOW BAD this company is. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Immediate household persons living together at the same permanent address. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Poor service really. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. No way to recover tickets. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Fuck that, what a joke of an optional extra. A doctor cannot be You or a member of Your family. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Further details in the disclaimer. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. etc.WHERE IS THE ACCOUNTABILITY? Are Refundable tickets available through Ticketek Marketplace? More Info. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Can I purchase multiple orders in one transaction? I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). What will a Marketplace ticket look like? 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Fire A report from the fire service and/or police. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Hopeless website. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. I received an error message after purchasing tickets. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. It's about $1500 and I have no idea what to do next. Sick relative? Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Any temporary relocation for work must be for a period of at least 3 months. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. Can never get a refund on tickets and/or speak to someone within Ticketek. Abhorrently bad process for handling refunds and rescheduling due to illness. There is not one good review about this dodgy company. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Confirmation that the document cannot be replaced in time for the Booking. Is it cheaper to book online or through a travel agent? Please also read the General Conditions of Refund. You cannot Attend your Booking due to any of the reasons below and have provided the evidence requested below. But the thing is, they didn't. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) (Receipt required for Doctors note refund up to 50 or equivalent). We may consider other Emergency Circumstances at our discretion. means the unforeseen change of the date of an examination that. Cool, just upload a goddamn police report. Any translation of this document from English is for assistance and information only. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Safe, Fast and Verified It's the result of a monopoly. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. There is no phone number, only an email which does not get answered. Why even have the option of refundable tickets for an extra charge if I cant refund them? So thanks very much! Why are there multiple listings for the same event at different prices? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. You may also wish to resell your tickets if you cannot use them. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. means an unforeseen circumstance completely outside. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I have now been trying for a refund for 6 months. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. etc. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. I replied and asked for a direct line or email address to speak to management/no reply since. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Times are approx. On-top of that you cant call anyone to purchase ticketsTerrible. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Just fake a doctors note, cant imagine they review them too carefully. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. What is the Ticketek Marketplace Terms and Conditions for? Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Like. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. The call centre shut the phone to the customer's face.. Make a report to ACCC. Forcing people to own smart phones is not giving people choice and freedom. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Adverse weather with no Government Agency warnings not to travel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. No way to recover tickets. I haven't received my order confirmation email. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. This is such scummy conduct. Its a disgrace. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Worst website and app I have ever used!!! A more suspicious person would say that they know this as it seems they have done it to others on the product review website. (Receipt required for Doctors note refund up to $100 or equivalent). Please also read the General Conditions of Refund. IfYoudid not make reasonable alternative arrangements to Attend theBooking. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. I recognise the terms of service were available, but nobody reads those. . You can do anything you want if you're the only game in town. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Immediate household persons living together at the same permanent address. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. They stole my money too. It's criminal and needs serious investigation. I paid the additional cost in checkout for refundable tickets. We also ensure all reviews are published without moderation. Breakdown A copy of the call out note froma nationalbreakdown recovery service. How totally useless. Sell tickets directly from your Ticketek Account. If you've forgotten your account details, never fear we also . I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. In event of a Refund Application the English language version shall be the basis of settlement. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales.
Jiop Screening Interview,
Did American Newspapers Charge By The Letter,
Articles T